FREQUENTLY ASKED QUESTIONS


DOES THE NAME STAND FOR CALI-CALIFORNIA OR CALI-COLUMBIA?
CALIFOR-NI-A ALL THE WAY! CO-FOUNDERS CRAIG AVERA AND ROSE WHITE MET IN THE GOLDEN STATE (LOS ANGELES TO BE EXACT) AND DECIDED TO BRING THEIR LOVE OF COFFEE AND PEOPLE OUT TO THE EAST COAST.

DO ALL OF YOUR LOCATIONS HAVE A DRIVE-THRU?
YES. OUR DUAL SERVICE DRIVE-THRU + WALK-UP WINDOW MODEL IS THE CORNERSTONE OF OUR BUSINESS. WE CAN SAFELY SAY THAT ALL UPCOMING CALI COFFEE LOCATIONS WILL FEATURE A DRIVE-THRU FOR SPEED, LIFESTYLE, AND CONVENIENCE.

DO YOU HAVE INDOOR SEATING?
NO, BUT WE DO HAVE OUTDOOR SEATING. WE STRIVE FOR AN AMAZING CUSTOMER EXPERIENCE AND WHAT WORKS BEST FOR US IS MAINTAINING A SMALL BUILDING FOOTPRINT AND SHYING AWAY FROM AN INDOOR SEATING AREA FOR THE TIME BEING. WE LOVE THE IDEA OF BUILDING A RAD COFFEE HOUSE SOMEDAY BUT WE AREN'T READY FOR THAT JUST YET.

WHAT IS YOUR CALI REWARDS PROGRAM?
"CALI REWARDS" IS OUR 100% FREE LOYALTY PROGRAM. YOU CAN SIGN UP AT ANY LOCATION IN JUST A FEW SECONDS. GET A FREE DRINK SIGNUP BONUS JUST FOR SIGNING UP, AND EARN 10 REWARD POINTS PER DOLLAR SPENT. EVERY 1000 POINTS, YOU WILL EARN A FREE DRINK! POINTS CAN BE EARNED AND REDEEMED AT ANY CALI COFFEE LOCATION. LEARN MORE ABOUT CALI REWARDS HERE

HOW DO I ACCESS MY CALI REWARDS ACCOUNT EACH VISIT?
1) SWIPE A CREDIT CARD YOU'VE USED BEFORE (FOR YOUR SECURITY, WE DON'T STORE YOUR CARD FOR REPEAT PAYMENT ACCESS, ONLY TO BRING UP YOUR LOYALTY ACCOUNT. 2) SCAN YOUR PHYSICAL CALI REWARDS CARD. 3) SIMPLY TELL US YOUR PHONE NUMBER.

DO MY REWARDS EXPIRE?
YOU DO NEED TO USE YOUR SIGNUP BONUS FREE DRINK WITHIN 30 DAYS OF SIGNING UP OR IT WILL DISAPPEAR. HOWEVER, ONCE YOU GET ROCKIN', YOUR EARNED FREE DRINKS WILL NEVER EXPIRE! YOU CAN SAVE THEM UP AS LONG AS YOU LIKE AND SAVE AS MANY AS YOU LIKE TO USE WHENEVER! TALK ABOUT A RAINY DAY FUND.

IS THERE A LIMIT ON WHAT SIZE/DRINK TYPE I CAN REDEEM MY FREE DRINK FOR?
NO LIMITS, NO RESTRICTIONS! YOUR FREE DRINK CAN BE REDEEMED FOR ANY DRINK YOU WANT WITH AS MANY MODIFICATIONS AS YOU WANT!

DO YOU SELL GIFT CARDS?
WE CERTAINLY DO! OUR LOYALTY CARDS CAN ALSO BE LOADED AS GIFT CARDS. IF YOU LOAD A GIFT/LOYALTY CARD, YOU CAN LITERALLY HAND US YOUR CARD TO SCAN AND THAT WILL EARN YOU POINTS AND TAKE CARE OF PAYMENT ALL AT ONCE! GIFT CARDS DON'T NECESSARILY HAVE TO BE LINKED TO A LOYALTY CARD THOUGH, SO THEY CAN ALSO BE BOUGHT OWN THEIR OWN. BEST GIFT EVER.

DO YOU HAVE DAIRY-FREE OPTIONS?
MACADAMIA MILK (MAC MILK) AND UNSWEETENED ALMOND MILK ARE OUR NON-DAIRY MILK ALTERNATIVES THAT CAN BE SUBSTITUTED FOR REGULAR MILK IN ANY DRINK. MOST OF OUR FLAVORS ARE VEGAN AS WELL, BUT IF YOU WANT TO MAKE SURE, YOUR BARISTA WILL GLADLY LET YOU KNOW ABOUT ANY SPECIFIC FLAVOR.

DO YOU HAVE SUGAR-FREE OPTIONS?
YES. ALL OF OUR CLASSIC FLAVORS COME IN A SUGAR-FREE VERSION AND WE HAVE SEVERAL SUGAR-FREE FRUIT FLAVORS. WE CARRY SUGAR-FREE RED BULL AS WELL. OUR SUGAR-FREE FLAVORS TASTE GREAT AND ARE SWEETENED WITH SPLENDA®. OUR SUGAR-FREE SYRUPS ARE CALORIE AND CARB-FREE. OUR SUGAR-FREE SAUCES DO HOWEVER, HAVE SOME NET CARBS. FOR SPECIFIC DETAILS, JUST ASK ANY CALI CREW MEMBER TO HELP YOU OUT.

HOW DO I GET ONE OF YOUR STICKERS? HOW MUCH DO THEY COST?
STICKER DAY HAPPENS ON THE 1ST DAY OF EACH MONTH AND IT'S A WHOLE LOT OF FUN! WE FEATURE A NEW STICKER DESIGN EVERY MONTH AND GIVE OUT 1 FREE STICKER PER DRINK, STARTING AS SOON AS WE OPEN THAT DAY. 5 DRINKS WILL GET YOU 5 FREE STICKERS, ETC. ADDITIONAL STICKERS BEYOND THAT MAY ALSO BE PURCHASED FOR $2 EACH. PRO TIP: ARRIVE EARLY, BECAUSE WE USUALLY RUN OUT THE SAME DAY.

DO YOU TAKE ORDERS OVER THE PHONE?
SORRY, NO. TO KEEP OUR FLOW AND THINGS MOVING QUICKLY AND SEAMLESSLY, WE DO NOT TAKE PHONE ORDERS. IT REALLY DOES SLOW THINGS DOWN. WE WILL, HOWEVER, MAKE YOUR DRINK FRESH ON THE SPOT WHEN YOU ARRIVE, AND GET YOU IN AND OUT SMOOTHLY.

DO YOU DELIVER?
THIS WILL VARY BY LOCATION. OUR HOLLYWOOD LOCATION DELIVERS THROUGH UBEREATS!

DO YOU ACCEPT APPLE OR GOOGLE PAY?
YES, WE HAVE BOTH!

WHERE IS YOUR NEXT LOCATION GOING TO BE?
WE HAVE SEVERAL LOCATIONS IN THE WORKS, AND DON'T PLAN ON SLOWING DOWN! EVERY CITY DESERVES A LITTLE CALI LOVE. TO FIND A LOCATION NEAR YOU, CLICK HERE

ARE YOU ACCEPTING FRANCHISE APPLICATIONS?
NO, WE DO NOT FRANCHISE. WE HAVE AN INTERNAL GROWTH MODEL SO WE CAN REWARD THE CALI CREW MEMBERS WHO PUT IN THE TIME AND EFFORT WORKING FOR THE COMPANY AND UNDERSTANDING THE CULTURE. WE BELIEVE IN GROWTH FROM THE INSIDE OUT.

ARE YOU GUYS HIRING? HOW DO I APPLY?
WE AREN'T ALWAYS ACTIVELY HIRING, BUT YOU CAN ALWAYS APPLY AND GET IN TOUCH WITH US TO FIND OUT. TO APPLY FOR A JOB AS A CALI BEAN SLINGER, CLICK HERE

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